From the Lab

Plainspoken notes on AI, automation, and the web for businesses in the Tri-Cities and Southwest Virginia. A new post every week.

AI Strategy

The Customer on Line Two Is a Robot

AI assistants can now call your business for a customer. It’s still rare, so decide now what your front desk does when one calls.

General

October 13 Is a Quiet Deadline

Windows 10's paid security updates hit their first deadline October 13, and nothing on the screen will tell you. Count your PCs this week.

More from the Lab

New here? Start with these four.

  1. Your Business Runs on the Word "Unless"
  2. We've Been Here Before
  3. AI Said It With Total Confidence. It Was Also Wrong.
  4. When Everyone Has AI, Effort Is the Advantage

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