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Privacy Policy

Effective Date: May 8, 2025  •  Last Updated: July 24, 2026

Tri-Cities AI Lab ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit tricitiesailab.com or contact us about our services.

1. Information We Collect

Information You Provide

  • Contact forms: name, email address, phone number, and message content when you reach out through our site.
  • Start Here quiz: business type, goals, budget range, and contact details you submit voluntarily.
  • Email correspondence: any information you include when emailing us directly.

Information Collected Automatically

  • Usage data: pages visited, time on site, referring URLs, and browser/device type via standard server logs.
  • reCAPTCHA: our forms use Google reCAPTCHA v3 to prevent spam. Google's collection and use of data is governed by the Google Privacy Policy.

2. How We Use Your Information

  • To respond to your inquiries and provide requested services
  • To send project proposals, quotes, or follow-up communications you've requested
  • To improve our website and understand how visitors use it
  • To protect against spam, fraud, and abuse via reCAPTCHA

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Email Communications

If you contact us, we may follow up by email or phone. You can opt out of any non-essential communication at any time by replying "unsubscribe" or contacting us directly.

4. Data Retention

We retain contact and inquiry data for as long as reasonably necessary to fulfill the purpose it was collected for, or as required by applicable law. You may request deletion of your information at any time.

5. Third-Party Services

Our site uses the following third-party services that may process data on your behalf:

  • Google Analytics (GA4): helps us understand which pages get used and how visitors find the site. Analytics only runs after you grant consent through the cookie preferences tool described below (Google Privacy Policy)
  • Microsoft Clarity: helps us understand how visitors use the site through session recordings and heatmaps, so we can find and fix confusing pages. Clarity only runs after you grant consent through the cookie preferences tool described below (Microsoft Privacy Statement)
  • Google reCAPTCHA: spam protection on forms (Privacy Policy)
  • Cloudflare: CDN and security (Privacy Policy)
  • Google Calendar: if you book a Fit Check through our scheduling link, Google processes the appointment details you enter (Privacy Policy)

We do not use behavioral advertising networks, sell data to third parties, or run ad-retargeting pixels. See our data handling page for how we approach client project information specifically, which is a separate question from this website's own data collection.

6. Cookies

Our site uses a cookie preference tool (Klaro) that blocks non-essential cookies by default. Google Analytics and Microsoft Clarity only set cookies and begin collecting usage data after you actively grant consent through that tool; until then, neither is loaded. You can change your choice at any time using the "Privacy Preferences" link in the site footer. Our forms may also set a session-based functional cookie required for reCAPTCHA to operate, which is not used for tracking across other websites.

7. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from anyone under the age of 13.

8. Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of personal data we hold about you. To exercise any of these rights, contact us at [email protected].

9. Security

We take reasonable technical and organizational measures to protect the information you share with us. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our site after changes constitutes acceptance.

11. Contact Us

Questions about this Privacy Policy? Reach out:

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