When your website itself needs work

Most website problems fall into one of four kinds. Here is a first step for each, including when a rescue is enough and when it is not.

Looks dated or breaks on phones

First stepWebsite

Rescue what works, replace what doesn't

If your wording and look still fit the business, you may not need a rebuild. Old Website Rescue keeps your design, wording, and addresses and replaces the code, phone experience, and hosting underneath.

Try this week

Open your site on your phone and try to contact yourself. Time it.

When this isn't the first purchase

If the business has changed a lot since the site went up, a rescue just preserves the wrong thing. That calls for a redesign.

Typical cost

Old Website Rescue starts at $399 for eligible sites up to 10 pages. Hosting on our server is part of an eligible Rescue job, at $20 a month once the site is live. Larger sites are priced after we look at the site.

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Nobody contacts us through it

First stepWebsite

Fix the path to contact before the design

Check two things before spending anything. Does the site get visitors at all, and can the ones it gets find a way to reach you? If it gets traffic but no calls, the phone number is usually buried or the form goes to an inbox nobody watches. If it gets almost no traffic, that's a visibility problem, and a new contact form won't fix it.

Try this week

Look up last month's visits in your analytics or hosting dashboard. Then, on your phone, count the taps between your home page and a way to call you.

When this isn't the first purchase

If the site gets almost no visits, start with Local SEO instead. If it gets visits and the contact path works, the problem may be the offer or the wording, and that's a conversation before it's a project.

Typical cost

Depends on what the check finds. A buried phone number or a broken form is often a small fix. If the site itself has aged out, Old Website Rescue starts at $399 for eligible sites up to 10 pages.

Case file, missed leads

A law firm contact page that stopped losing people

Ad visitors reached the contact page, but most never finished the form. A clearer headline, call-or-callback options, a shorter form, and a sticky call bar on phones took form completion from 42% to 70%.

Read the case file

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We can't update it ourselves

First stepWebsite

Get control of your site back

If every update means waiting on someone, the problem is access and tools, not design. Sorting out who owns the logins comes first.

Try this week

Write down who has the logins for your domain, hosting, and website. If the answer is “I'm not sure,” start there.

When this isn't the first purchase

If you'd rather not make the changes yourself, new tools may not be the answer. A support plan or changes made on request can cover it.

What affects the cost

Depends on how often you need updates. Website Support is available as a monthly plan or as changes on request, and plans have no long-term contracts.

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It's down or we lost access

First stepWebsite

Recover the domain and content first

If the site is down or locked away, the first job is recovering the domain and whatever content still exists. Sites can often be rebuilt from public archives even with no backup.

Try this week

Find out which email address your domain is registered to. Recovery usually starts there.

When this isn't the first purchase

If the business has changed a lot since the site went up, rebuilding it from the archive just brings back the wrong thing. That calls for a redesign.

What affects the cost

Old Website Rescue is the place to start. Recovery is priced after we look at what can still be recovered. The Rescue starting price applies to eligible sites that use their existing content and visual identity, and difficult content recovery is quoted separately. You get the scope and price in writing before any work starts.

Case study