From the Lab
Plainspoken notes on AI, automation, and the web for businesses in the Tri-Cities and Southwest Virginia. A new post every week.
11 posts filed under Training & Education
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Why Your AI Sounds Like It's From Silicon Valley (And How to Teach It to Sound Like East Tennessee)
You got an email back from a customer last week and something felt off.
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Your AI Is Forgetful. Here's How to Give It a Business Memory.
Most AI tools do better when they understand your business.
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AI Is Not Your Employee. It Is an Intern With a Perfect Memory and Bad Judgment.
AI can draft, summarize, and organize, but it has bad judgment.
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Your Employees Are Already Using AI. The Problem Is Nobody Trained Them.
Your team already uses AI, but nobody set the rules.
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AI Said It With Total Confidence. It Was Also Wrong.
AI chatbots state false information as confidently as true facts.
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AI Isn't the Slop. The Missing Review Step Is.
"Slop" is Merriam-Webster's 2025 Word of the Year.
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How AI Can Help Local Offices Handle the Daily Paperwork Pileup
Your front desk is probably doing a lot more than answering the phone.
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We Took Our Website From 25 to 83 in One Evening. Here's What Changed and Why It Matters for Your Business.
This morning Google rolled out its May 2026 Core Update.
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Reply To a Tough Customer Review Without Sounding Defensive
You see the notification.
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AI Myth Monday: "Just Paste It Into ChatGPT"
There's a phrase floating around small offices across the Tri-Cities right now: "It's free, it's fast.
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How to Get Better AI Results: Ask It to Interview You First
Most people use AI the same way: type a request, hit enter, hope for the best.
New here? Start with these four.
Free tools.
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AI Readiness Checkup
Three minutes. Practical places to save time.
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Business Memory Builder
A one-page profile your AI tools can read first.
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